SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

Webinar: Exploring Windows 7 and Office 2010


You have probably heard the hype and seen the commercials, but what are the features of Windows 7 that everyone’s so excited about? Microsoft recently released Office 2010 as well, but what are the enhancements that may be valuable for your agency?

Get your first-hand look at both by joining us for “Exploring Windows 7 and Office 2010,” our free webinar on July 28, 2010. You will get to see the new features of Windows 7 that can help your agency increase productivity, enhance communication, improve security, and more. You will also get a peek at Office 2010 to see all that it has to offer.

Date: Wednesday, July 28, 2010
Time: 10 AM - 11 AM EST
Register: https://www2.gotomeeting.com/register/644177642
 
 
 

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How to Protect Yourself Against Malicious Online Pop-ups

Malicious online pop-ups are becoming more and more complex, making it harder for everyday users to decipher what is legit and what is harmful. These pop-ups go so far as to trick you into installing malware on your computer, potentially compromising personal and company data while making your computer run slow.

This webinar recording provides you with guidance for preventing the installation of malware on your computer.




 

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Michigan Agents Gather for the Nation’s Longest Running State Technology Conference



The longest running state agent technology conference in the nation, Great Lakes Automation Day (GLAD) was presented by the Michigan Association of Insurance Agents on November 11, 2010.

The event drew over 150 agents to hear presentations from agents on the leading edge of technology, carrier technology representatives, agency IT leaders, and more. GLAD’s day-long format was topped-off with numerous vendor booths and wonderful networking opportunities.

Steve Brooks of B & B Premier Insurance Solutions kicked off the day with his keynote presentation regarding the latest tools and opportunities for agents to grow their personal lines business, despite intense competition from captive and direct agents.

Mike Steger, Communications Manager at Michigan State University, followed with a fast-paced session that highlighted 45 technology tips in a mere 45 minutes. His presentation included a slew of websites and resources, most of which are free to agents, which can be used for improving online presence, productivity, and more.

After two additional sessions and a delicious lunch, Jerry Fetty took the Kellogg Center stage to present Mobile Computing Today. Jerry discussed the latest developments and reviewed a variety of devices, emphasizing the need to understand how agents plan to work remotely in order for them to select the mobile platform and device that will allow them to be the most productive.

A concurrent Michigan NetVU user group meeting rounded out the information-packed day.

Thank you to everyone who stopped by the SMART I.T. Services and MySalesResults booths and congratulations to Ashley Whitney of Harbor Brenn Insurance Agency, winner of our raffle for an Archos 2.8 internet tablet device. We hope to see you all again at the MAIA’s Annual Convention on February 22-24, 2011 in Mt. Pleasant, Michigan!

 

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Is Your Agency HIPAA and HITECH Compliant?




Does your agency have a benefits side? If so, you are required to protect the health information of your clients when transmitted via email.

The Health Information Technology for Economic and Clinical Health (HITECH) Act, passed as part of American Recovery and Reinvestment Act of 2009 (ARRA), calls for protected health information (PHI) to be rendered unreadable and unusable.

Encryption is a logical and easy way to protect client information sent via email. There is a lot of confusion on the subject, so we have setup a page on our website with more information about HIPAA and HITECH compliance.

While you're there, you can learn about the solution we offer to help you achieve compliance.

Learn more.
 

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Security Bulletin: Microsoft Outlook Reading Pane Vulnerability

We all have our preferences when it comes to how we work. Our Microsoft Outlook settings are no different.

Many people like to have their inbox set up with the reading pane to preview emails at a glance without fully opening them. This is a common practice that, unfortunately, opens up users for unwanted viruses and threats via email.

Emails sent to your inbox containing viruses or malware will install the threats when the emails are viewed in the preview pane, whether or not you've fully opened them or not.

To avoid this potential danger, simply turn off your Outlook reading pane. To do this, go to View > Reading Pane > Off.

This should be done for Outlook Web Access as well because the threat is the same.

 

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Tech Tip: Secure Your iPad


While mobile devices such as iPads have increased convenience and provided some business benefits, these devices are not without risks.

Here are some basic steps you can take to improve the security of your iPad.

Configure mobile devices securely.
Some simple configurations can aid in the security of your iPad. Enable password authentication, ensure SSL protection is enabled, utilize remote wipe capabilities, and avoid using auto-complete features that remember user names and passwords.

Connect to secure Wi-Fi networks.
Avoid joining unknown Wi-Fi networks.

Update mobile devices frequently.
Be sure to maintain up-to-date software including operating systems and applications.

Utilize anti-virus programs and configure automatic updates if possible.
Just as your PC should have a proper anti-virus solution, your mobile devices should be equipped with anti-virus protection where possible.

Use an encryption solution to keep portable data secure in transit.
If confidential data must be accessed or stored, make sure users have installed an encryption solution.

Properly wipe devices and dispose of properly.
Get your device properly wiped – don’t just pitch it!

Develop guidelines for acceptable iPad and mobile device usage.


Additionally, there are solutions that allow you to secure and manage multiple devices that include functionality like device tracking, profile management, and preventing unauthorized app downloads. One such solution is SMARTmobile Security from SMART I.T. Services. Contact us to learn more about how to secure your mobile devices and make managing them a breeze with SMARTmobile Security.

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Don’t Fix an IT Problem Just to Have to Fix it Again

b2ap3_thumbnail_your_companys_it_budget_400.jpgWe live in a world where money is the solution to all problems. If you have a problematic piece of technology, what do you do to fix it? You can call in the professionals, or shell out for new hardware or software. Either way, you’re spending money, but the difference in how much you need to spend depends on the policies your IT support budget specifies.

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Tip of the Week: 4 Ways to Help Prevent Comment Spam

b2ap3_thumbnail_what_to_do_with_comment_spam_400.jpgWhile it might be nice to imagine making $500 a day by working from home, this is the type of thing only really seen in a website’s spam comments. If these annoyances are common, know that you’re not alone. Even the most innocent sites can be stricken with this issue. So, how can you minimize spam comments?

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