SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

The Employee’s Guide to Working Remotely

The Employee’s Guide to Working Remotely

It’s not uncommon where a situation arises and you will find yourself working from home. To make this work, it is important that you keep a few additional issues in mind so that you can make the most of it. We have put together a few simple best practices that you should keep in mind as you operate remotely.

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What You Need to Know to Manage a Remote Workforce

What You Need to Know to Manage a Remote Workforce

There are many reasons that your team may want (or need) to work from home, and there are many reasons to allow them to do so. A 2019 survey by OwlLabs indicated that 71 percent of remote workers are happy with their job (as compared to 55 percent of on-site workers); remote workers responded that they are 13   percent more likely than onsite workers to stay in their current job for five more years than onsite workers will; and when respondents claimed to be working longer than 40 hours per week, onsite workers were doing so out of necessity, while remote workers did so out of desire and enjoyment.

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How Should IT Be Used as Employees Return to Workplaces?

How Should IT Be Used as Employees Return to Workplaces?

Many workplaces have started the processes necessary to safely return their employees to typical operations. However, this is going to involve no small amount of preparation in terms of your business’ technology and proactive planning. Let’s consider the different approaches that you could take as you resume operations in a way that helps protect your team while still enabling work to be done.

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Your Success Comes Down to Your People

Your Success Comes Down to Your People

We’re getting close to the end of 2020. Finally? Has it been a long year for you? Has it gone by really fast? I think every other day I have a different opinion about it.

Either way, it’s time to look at 2021. A fresh start, a clean slate. I think if there is one big mindset all business owners and C-levels need to take into consideration for 2021, it’s their people.

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Need a Reason to Invest in RMM? Here’s Four

Need a Reason to Invest in RMM? Here’s Four

It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we are going to discuss how companies like ours were able to provide comprehensive IT support to so many people while they worked from home.

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IT Costs are Rising on a Global Scale…Here’s Why

IT Costs are Rising on a Global Scale…Here’s Why

No matter how big your business is, you’ll always have technology expenses. It’s just a fact of the current workplace, and your profits will be inexorably tied to how well your IT works for you. Furthermore, the more IT costs rise, the more impact small and medium-sized businesses will feel from them. Today, we wanted to address this issue and how you can minimize the frustrations that stem from seemingly uncontrollable technology costs.

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Patience is a Virtue…Especially Amongst Your Team, Part 2

Patience is a Virtue…Especially Amongst Your Team, Part 2

Our blog last week covered how patience is an important part of the most successful and productive employees’ arsenal. This week, we want to cover how you can help your employees be more patient. If you know someone in your office who could take things down a notch, this is just the blog for you with four suggestions that might do the trick.

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What is a BDR and Why Does Your Organization Need One?

What is a BDR and Why Does Your Organization Need One?

Data backup always sounds like a simple process, but if you truly want to rely on your backup, it needs to be absolutely infallible. That is the objective behind an IT appliance known as the BDR, which stands for Backup and Disaster Recovery.

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Are You a Tech Support Roadblock?

Are You a Tech Support Roadblock?

This goes out to all the business owners, managers, department heads, and other leaders in the workplace who have to field user complaints and issues.

Being in this position can be hard, because you often have to say no. No, we can’t change the timeline or increase the budget for this project. No, we can’t do XYZ that way because it would break compliance. No, we can’t get new hardware/software in until we get it approved in the budget. Repeat ad nauseam.

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VoIP Inherently Brings a Lot of Advantages

VoIP Inherently Brings a Lot of Advantages

Communication is a big part of business. It builds the collaborative space needed to efficiently get work done and provides the platform in which to handle any and all customer concerns. In today’s blog we are going to go through all the things that makes Voice over Internet Protocol (VoIP) one of the most valuable pieces of technology any organization can implement.

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AI and IT: A Natural Match

AI and IT: A Natural Match

Artificial Intelligence is one technology that garners excitement and fear. People’s imaginations tend to run away with them when they have conversations about AI. Businesses of all types are starting to figure how they can utilize advanced artificial intelligence platforms and machine learning to facilitate better business, but is it working? Let’s take a look at how AI innovation is changing business and see how ready AI is for primetime.

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SMART Services Opens Mackinaw City Office

DETROIT, September 2, 2016 – Smart IT Services, a leading independent agency technology provider, today announced the opening of its Mackinaw City office to serve its clients in Northern Michigan, Mackinac Island, and the Upper Peninsula. The branch office is located less than a half mile from the Mackinaw Bridge at 711 S. Huron Ave.

According to Jerry Fetty, CEO of Smart IT Services, the creation of a second office in Northern Michigan came about as a result of growth of Smart Services’ footprint in Northern Michigan.

“For 25 years, Smart Services has provided businesses and independent insurance agents across the country with proactive, fast, and expert technology services,” Fetty said. “Our Northern Michigan office is an expression of that ongoing commitment to provide the best strategic IT services to our many clients in this region.”

The new office will provide existing and new clients with:

• Local presence in the area with skilled technicians on site and nearby.
• Faster response time for on-site needs.
• myAgency Cloud, the most complete cloud solution available in the industry
• Network monitoring and management
• Backup and disaster recovery
• Email and spam protection
• VoIP phone systems
• Mobile device security
• Strategic IT assessments,
• Plus much more

“We’re excited about our new office and the potential for growth in this area,” Fetty said. “We look forward to helping our current and future clients to maximize their IT investment so they are more competitive and successful.”
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About SMART Services: SMART I.T. Services, Inc. is an information technology services provider founded in 1991 and focused on serving independent insurance agencies throughout the nation. The company recently was recognized as one of the Top 20 Most Promising Insurance Technology Vendors of 2016 by CIO Review magazine.

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Tip of the Week: 5 Touchpad Troubleshooting Tips

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Laptop touchpads can be difficult to work with. If you’ve ever been stuck in a frustrating situation where your touchpad isn’t working properly, you know what this feels like. In a worst-case scenario, touchpad problems can cause data loss and a loss of productivity, leading to downtime that directly affects your ability to work properly. If you’re having touchpad problems, try these five troubleshooting tips.

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Adopt These 3 IT Concepts to Ensure Future Success

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By its nature, technology is always changing, evolving, and moving forward. Organizations that understand this and plan for these changes end up making the most out of their technology. Those that don’t, get left behind. Here are three ways to make sure that your company’s technology will best serve your future needs.

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New Technology From LG Lets You See What a Bowling Ball Sees [VIDEO]

b2ap3_thumbnail_lg_rolling_security_400.jpgNew consumer technology, he LG Rolling Bot, looks like it will be a nifty little device to leave either in your office or at home. Basically, it’s a rolling security camera that can be controlled remotely through a smartphone.

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How to Make Your Network Ideal for Telecommuters and Remote Workers

b2ap3_thumbnail_mobile_friendly_network_400.jpgMany businesses see the value in allowing their team to work remotely, which sounds great on paper. Workers don’t have to be at the office to get work done, so long as they have an Internet connection. Most important of all, though, is how much money a business can save by allowing its workers to work remotely. Thus, the primary objective should be to make it as easy as possible for remote workers to perform their jobs.

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Tip of the Week: Use This Chrome Extension to Automatically Refresh Your Browser

b2ap3_thumbnail_refresh_of_browser_400.jpgHave you ever been glued to the computer monitor while compulsively hitting your browser’s refresh button? You might have done this while waiting for an online sale to drop, or while waiting for someone to respond in an online forum to your witty comment. Did you know that you can set your Google Chrome browser to refresh itself automatically?

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The Proper Use of Administrator Privileges Will Prevent Many PC Problems

b2ap3_thumbnail_admin_for_windows_account_400.jpgWhile it is not one of the flashier IT topics to discuss, the issue of administrator privileges.is critical to your agency’s network security plan. In fact, one recent study found that the majority of Windows operating flaws were due to mismanaged administrator privileges.

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If a Self-Driving Car Gets Into an Accident, Who’s at Fault? [VIDEO]

b2ap3_thumbnail_auto_car_400.jpgThe world might not see widespread use of artificial intelligence for quite some time, but that doesn’t mean developers aren’t taking baby steps in that direction. Take for example Google and its automated vehicles. If Google successfully makes a self-driving car that’s aware of its surroundings, we might see them on the roads as early as 2020.

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Have You Taken Into Account Every Possible Risk to Your Data?

b2ap3_thumbnail_your_business_backup_plan_400.jpgYour agency’s data is its lifeline. Without it, you can’t hope to continue functioning, especially if you’re unable to recover it following a data loss disaster. Businesses that experience a devastating data loss and are unable to recover, are likely to go out of business within one calendar year following the incident. Is your business prepared to tackle a data loss disaster?

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