SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

Have You Prepared Your Employees to Catch Phishing Attempts?

Have You Prepared Your Employees to Catch Phishing Attempts?

While it initially sounds promising to hear that the number of data breaches seen last year went down significantly, it is important to recognize that the number of data records leaked as a result more than doubled. One clear cause was the resurgence in the use of the underhanded malware variety known as ransomware. With this suggesting an increased threat of ransomware incoming, can you confidently say that your business’ team is ready to deal with it?

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Test Your Backup Before You Regret Not Doing It

Test Your Backup Before You Regret Not Doing It

If there is one thing that you could take away from our blog it is that data backup is an integral part of any business continuity strategy. Unfortunately, there are so many different parts to it that it’s not surprising some data could slip through the cracks if not maintained properly. If you’re not actively taking measures to keep disasters from derailing your business’ progress, you stand to lose more than some data. Let’s take a look at some of the critical parts of a data backup and disaster recovery process and why it is essential to give them a test regularly. 

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Three Smart Business IT Moves for Any Sized Organization

Three Smart Business IT Moves for Any Sized Organization

Seeing as technology is a critical component of most business processes nowadays, it is effectively guaranteed that it will benefit your operations to abide by a few particular best practices. Let’s review these practices now so you can move forward and use your technology to its highest capabilities.

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Productivity in a Very Difficult Time

Productivity in a Very Difficult Time

Some people may say that operational efficiency and productivity are only measures of how well managers are able to manage. Make no mistake about it, productivity is important to workers, too. When COVID-19 spurred lawmakers to create stay-at-home orders in March of 2020, the fear was that productivity would decrease so much that it would destroy society. This obviously didn’t happen, but there has been some ebb and flow of the productivity metrics since the beginning of the pandemic. Let’s take a look at productivity during COVID-19.

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What You Need to Do If Your Business is Hacked

What You Need to Do If Your Business is Hacked

Few things are scarier for a modern business to consider than the idea that they will be hacked, regardless of that business’ size or industry. After all, hacking can, will, and does cause significant damage across basically all aspects of your organization. This is precisely why it is so important that—should a business be hacked—the proper steps are taken in response.

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Understanding the Relationship Between HIPAA and HITRUST

Understanding the Relationship Between HIPAA and HITRUST

HIPAA—the Health Insurance Portability and Accountability Act—is a serious concern for all healthcare providers that operate within the United States, and for good reason! Since August 1996, HIPAA has mandated that these healthcare providers comply with various best practices. While HIPAA is relatively familiar to many people for assorted reasons, fewer know about HITRUST (the Health Information Trust Alliance) and how these acronyms ultimately cooperate with one another.

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Tip of the Week: How to Keep Your Emails from Being Flagged as Spam

Tip of the Week: How to Keep Your Emails from Being Flagged as Spam

While spam filtering can be great for your business’ own defenses, the spam filtering that your contacts have in place could very well keep your messages from reaching them. This simply will not do. Let’s go over a few ways that you can help prevent your emails from being caught up in these filters before your contacts or prospects can read them.

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4 Outdated Office Conventions (and the Technology That Replaces Them)

4 Outdated Office Conventions (and the Technology That Replaces Them)

The office environment has changed a lot over the years with technology being the impetus for such change. In your years doing business, how much has changed? How much of that change was driven by technology? Many of the traditional conventions of conducting business have been changed for the better as a result of these technological developments; here are just a few of them.

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Training is Crucial to Establishing a Security Strategy

Training is Crucial to Establishing a Security Strategy

Cybersecurity is one of those components to an IT strategy that is absolutely critical; you cannot ignore it in today’s age of ransomware and other high-profile hacks. In order to make sure that you are prepared to handle anything that comes your way, you must periodically test your security practices and assess how well your team can prepare for attacks. The question remains as to how often you should do this.

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New Study Shows the True Potential for a Shorter Work Week

New Study Shows the True Potential for a Shorter Work Week

Have you ever wondered what would happen if we reduced the number of hours in the work week or shaved off an hour here or there during the workday? The discussion of a reduced or shorter work week is a common topic in productivity circles, but a new study performed by Iceland has created even more buzz with its astounding results.

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The Importance of Proper Disposal of Connected Devices

The Importance of Proper Disposal of Connected Devices

It is a well-known and unfortunate fact that technology does not last forever, and in today’s era of upgrades, no time has this been more true than in the modern day. Therefore, it makes sense for businesses to have a plan in place for when it does come time to replace older devices. This, of course, involves the proper disposal of connected devices, a practice that could very easily be done in a way that is both destructive to the environment and devastating for data privacy if done improperly. We’re here to make sure this doesn’t happen.

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3 Decisions You’ll Want to Avoid Concerning Your Technology

3 Decisions You’ll Want to Avoid Concerning Your Technology

Your business’ technology is the best tool for its success… or it can be, at least. In order for you to see the kind of value from your tech that you’d expect of it, you need to approach it by making good decisions. We wanted to go over a few ways not to do so, to help you avoid undesirable situations.

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How to Tell If Your IT Training is Insufficient

How to Tell If Your IT Training is Insufficient

While the right IT solutions can be a major benefit to your business and its processes, this will only be the case if your team members are trained to use them correctly. Let’s go over some of the training that you need to prioritize in order to ensure your team is ready to use your technology the way it should be used.

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Tip of the Week: Delete Temporary Files in Windows

Tip of the Week: Delete Temporary Files in Windows

We’ve all been in a place where the storage on our computer fills up a little too quickly for our liking. While you could delete or store unused files in the cloud, there is another method that you can use to quickly free up a little extra space that you might not have realized is there. If you can delete temporary files, you might find that you suddenly have a lot more storage space to play around with on your computer.

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Is Your Business Following These Essential Best Practices Right Now?

Is Your Business Following These Essential Best Practices Right Now?

Whenever your technology is involved in your business processes, it is important that you abide by best practices to see the most effective results. Let’s run through the most effective practices that you should reinforce in your operations.

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Is Your Web Browser Secure?

Is Your Web Browser Secure?

The Internet browser is easily one of the most-used applications in this day of cloud-hosted resources and online content… but for all that use, is it also one of the most-secured applications? In some ways, yes… but there’s always a few extra steps that can help you improve your protections.

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How Centralized Authority is Crucial for Your IT

How Centralized Authority is Crucial for Your IT

The cloud is undeniably an invaluable business tool, so long as you maintain control over your business’ usage of it. This centralized authority over your cloud’s access controls is key to its successful utilization. Let’s briefly discuss what this means, and the ways that this can be established.

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Tip of the Week: How to Minimize Employee Burnout

Tip of the Week: How to Minimize Employee Burnout

Workplace burnout is a serious issue that can have far-reaching impacts in your business. Therefore, it is critical that you can identify when one of your team members is starting to feel it, and know what you can do to help reduce it. Let’s go over what can lead to burnout, as well as a few ways to remediate it.

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Tip of the Week: Cleaning Your Headphones

Tip of the Week: Cleaning Your Headphones

A lot of people spend the modern workday with headphones on or earbuds in, listening to music as they work or communicating through a headset. That makes it inevitable that these devices will get dirty. Let’s go over how these devices can be safely cleaned to get rid of the grime that nobody wants to be wearing on their head.

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Learning Telltale Signs of a Phishing Email Can Save Your Business

Learning Telltale Signs of a Phishing Email Can Save Your Business

Phishing is one of those threats that has been around for a long time, and as time passes by, these threats only become more difficult to identify. Some businesses can’t tell the difference between phishing scams and actual emails. Here’s how your company can take steps toward properly identifying and responding to phishing emails.

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